To best get in touch with us, you can email us at info@hushhush.cc.

No, Hush Hush is only an e-commerce store at the moment. However, we look forward to opening a physical store in the future to meet you in person.

Hush Hush is a sex toy shop dedicated to offering authentic and high-quality products, ensuring that every customer can shop with confidence and peace of mind. We prioritize exceptional customer service and a carefully curated product selection, making it easy for everyone to find the perfect product to meet their desires.

After you've selected the product you wish to purchase, click the "Add to Cart" button. Once you've finished choosing your items, click "Checkout" to enter the necessary information.

Next, select your preferred shipping and payment options. After placing your order, you'll see a confirmation number at the top of the page, and you'll also receive a confirmation email shortly thereafter. We will begin processing your order as soon as your payment is confirmed and send you an email for tracking number after the order is shipped.

We accept all major payment methods like Visa, Mastercard, American Express, PayPal, Apple Pay etc.

You can add a new item to your existing order before it has been processed by contacting us at info@hushhush.cc.

No. All orders must be placed online through our website.

Orders are processed within 1 to 2 business days of receipt. Customers are responsible for shipping charges unless the minimum spend for free shipping is met.

Depending on your location, standard shipping takes 3 to 9 business days for arrival.

• Free Shipping: Orders over $99 CAD qualify for free shipping to the US and Canada.
• US and Canada: Flat rate of $18.50 for orders under $99 CAD.

All orders from Hushhush have discreet packaging. There will be no labels on the packaging that could expose the content inside.

We partner with trusted Canadian carriers. After your order is processed, you will receive an invoice with the tracking number.

Because of the intimate nature of our products, returns or exchanges are only permitted for defective or damaged items. Products intended for direct contact with the body or body fluids cannot be returned or exchanged. Once these items are shipped, they are considered used and cannot be returned.

For more details on our return policy, please visit: https://www.hushhush.cc/policies/refund-policy

Customers are responsible to verify and confirm the contents of each shipment upon receipt. Claims are required to be made within 7 days of receipt of goods.  If there is a discrepancy or if any items were damaged during transit, you must retain the box that the item(s) arrived in so that we may file a report with the carrier. Please do not add or deduct any amounts from invoices for any reason until a Hush Hush credit or debit memo has been issued. This includes but is not limited to mis-ships, damages, and/or defective items. Please contact us to report any issues with an order or for questions regarding an invoice at info@hushhush.cc.

We are not able to cancel your order or change address once it has been placed and processed. If you notice any error after you place an order, please contact info@hushhush.cc immediately.

Yes, international shipping rates will be calculated at checkout, which is based on your address and your order’s weight and dimensions.

You will receive a tracking number via email once your order is processed. If you don’t receive one, please contact us at info@hushhush.cc

If you don’t receive your package within your delivery date, please inform us via email at info@hushhush.cc.

If we determine that your parcel is lost, we will send you a replacement free of charge.